Frequently Asked Questions

Orders & Production

Are your pieces made to order?

Most VinaBella Jewelry pieces are ready to ship. Select styles may be made to order or handcrafted, which can require additional processing time.
Can I cancel my order?

Orders may be canceled within 12 hours of purchase. Once your order has been processed or shipped, cancellations are no longer possible.
Do you offer custom or personalized jewelry?

Yes. We offer select custom or personalized pieces. Please note that personalized items are final sale and cannot be returned or exchanged.

Material & Care

What materials do you use?

Our jewelry is crafted using carefully selected materials such as gold-plated finishes, sterling silver, and high-quality stones, designed for durability and everyday wear.
Will colors vary slightly?

Minor variations in tone or finish may occur due to lighting, photography, or screen settings.

Shipping & Delivery

Where do you ship?

We currently ship within the United States.
How long does delivery take?

Processing time: 1–3 business days
Standard shipping: 3–7 business days
Delivery times may vary during holidays or high-demand periods.
How can I track my order?

Once shipped, you’ll receive a tracking number via email.

Contact

How Can We Help You?

For further questions, contact our Customer Care team at:

 hello@vinabella.com